Quick Answer: What are the characteristics of supportive and defensive communication climates?

Which of the following is a characteristic of a supportive climate?

An atmosphere in which group members feel threatened by other members, characterized by evaluation, control, strategy, neutrality, superiority and certainty. The opposite of evaluation, when people focus on presenting feelings or opinions without assigning blame; these results in a supportive climate.

What are the 5 elements of supportive climate?

To build a supportive communication climate you need to send messages that acknowledge effort, creativity, and teamwork, engage people in the decision making process, establish trust, which is maintained through consistency, congruity, reliability, and integrity.

What is a defensive communication climate?

A defensive communication climate is one in which an individual feels threatened or. anxious when in communication with others (Gibb, 1961). A defensive conversation. may appear normal outwardly while inwardly the person is investing considerable. mental energy in defending him or herself.

What is supportive and defensive communication?

Defensive behaviors are carried out when a person feels threatened during communication and hence the need to defend him or herself. Supportive communication is important as humans interact, as people need to feel a connection with other people.

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What is a supportive communication climate?

A supportive communication climate encourages the practice of good listening skills and quick resolution of conflicts. … This kind of climate often leads to misunderstandings and arguments between employees, resulting in a breakdown of trust.

What are the characteristics of a defensive climate within an organization?

In contrast, behavior that appears to be spontaneous and free of deception is defense reductive.

Categories of Behavior Characteristic of Supportive and Defensive Climates.

Defensive Climates Supportive Climates
3. Strategy 3. Spontaneity
4. Neutrality 4. Empathy
5. Superiority 5. Equality
6. Certainty 6. Provisionalism

What is meant by defensive communication?

Defensive communication is a communicative behavior that occurs within relationships, work environments, and social groups when an individual reacts in a defensive manner in response to a self-perceived flaw or a threat from outsiders.

What is a supportive communication style?

Supportive communication skills means: Listen to what is being said rather than offer advice/guidance. Show interest by looking at the person, nodding agreement. Allow the person time and space to talk. Check your understanding by summarising and feeding back, or ask for clarification/more information.

What is communication climate in relationships?

Communication climate refers to the social tone of a relationship and involves the way people feel about each other as they carry out activities. Communication climates develop by the degree to which people see themselves as valued.

What is an example of defensive communication?

To have effective, productive, non-threatening communication, avoid these other common types of defensive communication: Messages that appear to be judgmental or accusing: (ex: Have you been drinking today?) Messages that imply that you wish to control or direct the behavior of the listener: (Why don’t you….?)

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What is respectful communication?

Respectful communication is when we listen carefully and respond kindly to others, even if we disagree with them. This helps us express our opinions and thoughts, understand others’ perspective, build strong relationships, and solve problems together. … This is one of the key components of respectful communication.

What is supportive communication in business?

Supportive communication seeks to preserve or enhance a positive relationship between you and another person while still addressing a problem, giving negative feedback, or tackling a difficult issue. … It allows communicating information to others that is not complementary but rather that strengthen the relationship.

How is listening related to supportive and defensive communication?

Defensive behavior, in short, engenders defensive listening, and this in turn produces postural, facial and verbal cues which raise the defense level of the original communicator. Defense arousal prevents the listener from concentrating upon the message.

What is an example of a defensive behavior?

1. aggressive or submissive behavior in response to real or imagined threats of harm. A cat, for example, may exhibit defensive aggression by spitting and hissing, arching its back, and raising the hair along the back of the neck in anticipation of a physical threat (see animal defensive behavior).